YOCO -Community Manager

The Community Manager is the face of a serviced office and coworking business in Brisbane. The Community Manager is responsible for delivering customer satisfaction to the community

Role Responsibilities: Our Community Manager is responsible for but not limited to the following:

 • Being the face of a YoCo centre and providing members with reception services 

• Ensuring that clients, guests, and visitors are treated in a friendly way and have a positive and professional experience at a YoCo centre 

• Proactively manage client queries and concerns in a timely manner whilst providing exceptional customer service

 • Providing administration services to members as and when required • Ensuring the centre is well presented and maintained to a high level of standard • Assisting in the full life cycle of a member journey including onboarding and offboarding members 

• Managing meeting room bookings including setting up rooms and assisting with meeting requests 

• Management of coworking and CRM software

 • Supervision of contractors as and when required • Self-managing workload to ensure work tasks are completed in a timely manner within agreed deadlines 

• Answering phones, emails, and all correspondence in a professional and timely manner 

• Assisting with accounts payable and accounts receivable • Assisting with sales enquiries as and when required or directed

 • Management of social media accounts • Other duties as directed by YoCo management

Experience, Skills, Attributes, and Knowledge Required: 

Must Haves: 

• Superb customer service skills and organisational skills

 • Ability to work under pressure and meet deadlines

 • Excellent time management skills, be punctual and reliable 

• Be well presented at all times – You are the face of the business! 

• Excellent communication skills – both written and verbal • Ability to build relationships with multiple stakeholders 

• Be able to work autonomously and use initiative 

• Strong attention to detail and ability to detect errors and quickly make corrections • High level communication skills, and resilience under pressure 

• Strong computer literacy and ability to learn new systems Exposure to: 

• Experience in a service based or hospitality industry is desirable • Experience using CRM systems is beneficial

 Qualifications: 

• Current Police Check (or willingness to apply for one if requested) 

• Current First Aid Certificate (or willingness to complete training if requested) 

• Fire Warden Trained (or willingness to complete training if requested) Providing innovative flexible workplace solutions 

Performance Measures / Key Performance Indicators: 

• NPS score of 8 and above on all member surveys 

• Assisting in Sales & Marketing 

• Client Satisfaction 

• Total Profit 

• Following Systems and Processes 

• Team Collaboration and Brand Representation 

Benefits: 

• Growth Opportunities

 • Quarterly company event

 • Employee training and development